Area Operations Manager

DispatchHealth is looking for an enthusiastic, flexible, and motivated Area Operations Manager for the Phoenix market. This position offers the candidate both operational, team development and market growth responsibilities. A comprehensive understanding of the healthcare industry, an eye for operational details and the ability to create and support growth tactics are important attributes for this role. A demonstrated ability to create, build and sustain effective relationships with individuals and groups at all levels internally and across the full spectrum of organizations is a must. This position is supervised and mentored by a Regional Market Director.  

• This position plays a key role as a participant and leader in the evaluation, development and implementation of area market operations and growth initiatives. You will work very closely with your clinical leaders (Advanced Practice Practitioners) in a dyad relationship.
• Working with your dyad partners and with others, the Area Operations Manager launches new markets, designs, implements and monitors key processes in both the clinical and business operations.
• Working in concert with local and corporate teams as well as with our valued healthcare partners and our partner-focused clinical integration teams, the Area Operations Manager/dyad has oversite and responsibility for lab operations, fleet and supplies management, cost containment, goals establishment and performance management. Ensuring superior customer and employee experience and superior quality of care provision to our patients.
• The Area Operations Manager provides general management and oversight for all offices in the area, supervision of DHMTs (medical technicians), supports the clinical teams, and oversees standard back-office functions as needed.

• Interpersonal Skills: cultivate strong relationships, exhibit an executive disposition, value stakeholders, build consensus and manage change
• Business/Management: develop team talent, drive execution, financial acumen, make healthcare operations decisions and the ability to manage and grow multiple markets in the area
• Leadership: empowerment/delegation, lead change, sell the vision, and have a passion for results and continuous improvement

Preferred Education and Experience

• Direct experience in account management, project management, service sales and working with or knowledge of organization/operational elements of senior living, home health, provider practices, hospital/health systems, and payor, community and vendor organizations is strongly preferred.
• A bachelor's or master's degree in business administration, healthcare administration, a clinical discipline, or a related field
• 5+ years of experience in a healthcare or related business field with proven ability to build strong relationship and drive results.
• Demonstrated experience leading teams and/or influencing department/organizational performance and results
• Experience working in or directly with one of the following is desirable: Senior Living, Home Health, Hospital Systems, Provider Practices, Senior and Other Focused Community Organizations
• Experience with CRM systems
• P&L experience
• Sales and/or account management experience
• Experience with Key performance indicators and performance management
• Emergency Medical Technician (EMT), Paramedic, and/or Nursing a plus

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. 

Our Mission

We deliver trusted, compassionate care to all in the comfort of home.

Our Vision

Building the world's largest in-home care system.

Our Values are embodied in The DispatchWay

• Courage to advocate for our patients and each other
• Innovation to trailblaze a new path for healthcare
• Integrity to create a respectful and inclusive environment
• Compassion to provide quality, safe and excellent care

A rapidly scaling Denver, Colo., startup, DispatchHealth provides right-sized healthcare through the power of technology, convenience, and service.  DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need.  Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes.  DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave. 

Get to know us! Watch the video below to hear from healthcare professionals on what it's like to work with DispatchHealth. Follow us on Facebook, Twitter and YouTube to learn more.

#OTH

#EVR